Technical Services Representative

Job Title:                     Technical Services Representative

Department:                Cement Division- Sales and Marketing

Reports To:                 Technical Services Manager

Location:                     Toronto Head Office (with travel across Ontario)

Position Summary

As a Cement Technical Services Representative, you will be the trusted technical spokesperson for our sales team, industry stakeholders, and customers — delivering expert guidance, innovative solutions, and quality assurance for cement and concrete applications. You’ll combine deep technical knowledge with strong relationship-building skills to promote our products, support customer success, and drive sustainable growth in the Ontario market.

Key Responsibilities

• Provide expert assistance on cement and concrete performance, troubleshooting, and optimization.
• To serve as a role model in the areas of leadership, teamwork, customer focus, continuous improvement, safety, and environmental stewardship to ensure alignment with the company’s vision and critical success factors.
• Implement quality control testing and quality control programs for customers (i.e., mix design enhancements). 
• Promotes and protects cement and concrete products through high profile participation in industry association and specification committees as well as other related organizations.
• Performs testing of concrete and cement, examine and analyze various building systems where concrete may be used, and sample gathering for concrete, cementing materials and aggregates.
• Identify opportunities for internal product quality enhancements aligned with evolving customer needs.
• Manages special projects related to technical aspects of product development in assistance of marketing efforts.
• Monitors slag operation and quality of slag granules for production of ground granulated blast furnace slag (GGBFS)

Qualifications

• Bachelor's degree (B. A.) in Engineering from university with related experience.
• Proficiency with Microsoft Office Suite; familiarity with data analysis tools and digital collaboration platforms.
• Eligibility for Professional Engineer (P.Eng.) designation in Ontario.
• American Concrete Institute (ACI) Grade I Certification (or ability to obtain within first year).
• Valid Ontario driver’s license; willingness to travel extensively to job sites, plants, and industry events.
• Strong communication and presentation skills, with the ability to translate technical concepts for diverse audiences.
• Demonstrated commitment to safety, sustainability, and customer service excellence.

Why Join Us

At St. Marys Cement, you’ll be part of a forward-thinking team that blends tradition with innovation. We’re committed to advancing sustainable construction, leveraging new technologies, and shaping the future of cement and concrete in Canada. We offer a highly competitive salary and comprehensive benefits package, ensuring our team members are rewarded for their expertise, dedication, and impact. You’ll also benefit from ongoing professional development, clear career growth pathways, and a supportive work environment that values work–life balance and celebrates diverse perspectives.

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