Applications Support Specialist

WELCOME TO VCNA!

We are VCNA St Marys part of Votorantim Cimentos North America (VCNA).

As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture.

With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future.

Every day, we have the chance to accomplish something new and you're invited to be part of it.

Summary/Job Scope:

The Applications Support Specialist is responsible for ensuring that VCNA’s IT applications and systems reliably and effectively support the company’s business goals. The incumbent will achieve this by addressing business requirements and improving business effectiveness by collaborating with the business teams, local and global IT, and vendors to deliver solutions aligned with the overall IT strategy.

Key Responsibilities:

•              Define project plans for implementing solutions including project scope, technical, financial, resource, change, and people-related aspects.

•              Manage small implementation projects

•              Estimate project schedule and cost based upon agreed scope.

•              Communicate well verbally and in writing: listen, understand, and respond both appropriately and effectively with team members and business focal points.

•              Become an expert in a technical environment that includes SAP S/4HANA, Coupa, CRM (C4C), business specific applications, integration platforms, and SQL-based custom solutions.

•              Become well versed in a business environment that includes Concrete, Ready Mix, and Aggregates businesses, and standard Corporate functions (e.g. Finance, HR, Legal).

•              Implement and/or repair software solutions with little support and feedback from team architects

•              Contribute to the team with improvements in technologies, security, and governance.

•              Communicate technical design through functional/technical specifications and diagrams (Landscape, Dataflow, Sequence).

•              Create and execute test plans and detailed test scripts for software solutions (custom and vendor solutions).

•              Follow proper documentation practices and version control.

•              Understanding networking sufficiently well to analyze application requirements and impacts.

•              Support and respond to assigned tickets and provide second and third level support including occasional emergency support after regular working hours.

•              Lead problem investigations to assess complex system incidents and problems, provide reasonably accurate effort estimates, independently determine root cause, determine solutions to implement, and document resolutions for future reference.

•              Independently repair and recover from system failures in a timely manner even when not familiar with the system.

•              Coordinate and clearly communicate with impacted parties.

•              Support vulnerability remediation, participate in user access reviews, ensure/provide audit/compliance documentation.

•              Advanced level knowledge of MS Windows operating systems, scripts, Active Directory, and familiarity with computer hardware, interfaces, and systems.

•              Work with vendors, outsourcers, and contractors to improve existing systems and services and ensure SLAs and KPIs are met.

Qualifications:

•              University degree in Computer Science or a related information technology field.

•              5+ years of related experience working closely with vendors and with outsourced support teams

•              Strong problem-solving and troubleshooting abilities, with a focus on root cause analysis.

•              Analytical, problem solving, and troubleshooting skills.

•              Ability to communicate effectively and work collaboratively with a broad range of people.

•              Strong technical skills, especially Microsoft technology stack (dotnet, SQL, PowerBI)

•              Self-motivated and directed, with keen attention to detail.

•              Analytical, problem solving, and decision-making skills.

•              Good interpersonal, written, and oral communication skills in English.

•              Fluency in French or Portuguese would be an asset.

Note:

This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor.

WHAT'S IN IT FOR YOU?

Being part of VCNA is being part of building famous landmarks such as Toronto's CN Tower, Roy Thompson Hall, Maple Leaf Gardens and the Darlington Nuclear Station and Ryerson Centre, St. Regis Chicago and 150 N. Riverside, Louis High-Speed Rail in Chicago and more

• Opportunities to collaborate with teams around the globe and growth opportunities in different areas
• Training, professional development
• Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA
• Tuition reimbursement/assistance
• Competitive wages, vacation and holiday time
• Medical, dental, vision, disability and life insurance
• RRSP and DC (CAN) and 401K (U.S.)
• Employee Assistance Program (EAP): confidential support for you and your family (CAN)
• Educational scholarship program for dependents of regular salaried employees.
• Fertility drug coverage
• Paid Maternity Leave Top Up
• Hybrid work model for certain positions

Salary Range: $82,114.11          $102,642.63 CAD

This posting is for a vacant position.

OUR PEOPLE

We care about people - all people. At VCNA, we take safety, health and wellness seriously. We're dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product. Safety first -and always!

Our VC Way reflects who we are, inspiring us to unite our culture and be our best: Our Way of Being: ethical and respectful, Our Way of Working: together with excellence and Our Way of Thriving: with the courage to transform.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status - a workplace where you can express your individuality and be your best self!