Customer Service Representative

Welcome to CBM!

We are Canada Building Materials (CBM).

Established principally in Ontario, Canada, St. Marys CBM is the building materials division of St. Marys Cement. CBM is a leading employer, producer, and supplier of Ready-Mix Concrete and related products.

CBM has more than 450 Ready-Mix trucks operating out of 40 plants. The plants are in areas from Hull, Quebec (serving the National Capital region) in the east, 475 miles to Windsor in the west with emphasis on the most heavily populated areas of the province.

We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to grow and be part of a diverse culture.

Not only does our view include environmental impacts but also promoting healthy lifestyles, and adding value to the communities that surround our operations and to society at large.

Every day, we have the chance to accomplish something new and you're invited to be part of it.

As a Customer Service Representative, you will receive and document all incoming concrete orders from customers in the GTA region including, Newmarket and Whitby in an efficient manner while maintaining high levels of customer satisfaction.  You will handle all customer service issues by performing the following duties personally.

Essential Duties & Responsibilities:

• Receives and documents all incoming concrete orders from customers and enters order changes, as necessary.   The decisions made or actions taken in the role are typically short-term and tactical in nature (e.g. take the order from a customer for the same day and next day and input the details into the COMMAND  System).  The outcomes of the work are mostly predicable but can have a major impact on the business unit’s performance.
• Maintains internal and external contacts including Customers, Dispatchers, Sales, Technical Services, etc. which include exchanging and sharing routine information.  The incumbents are required to co-ordinate with others (both internal and external) on mostly routine matters.
• Manages customer complaints and notifies the appropriate department (Operations and Sales) or personnel to follow up on complaints.
• Maintains customer satisfaction by being aware of orders, days’ issues/problems and available resources.  Calls customers to inform them of delays and provides up to date and accurate information regarding their schedule.
• Complies with and implements Quality Performance System processes and procedures.
• Communicates to Technical Services any field requirements for the Technical Service Representatives and to ready mix plants any special material requirements or instructions.
• Provides information to customers regarding mix designs for a variety of applications, value added products and general inquiries.
• Calls customers on a periodic basis for future orders to support customer relationships in order to build the future dispatching schedule.
• Completes all required paperwork.
• Other Duties/Responsibilities may be assigned.

Qualifications:

• College Certificate in related field preferred, (Business) or one to two years related experience
• Excellent communications skills. 
• People management, problem solving and decision-making skills.
• Proficient with computers including Microsoft Office.

What’s in it for you?

• Being part of VCNA is being part of building famous landmarks such as Toronto's CN Tower, Roy Thompson Hall, Maple Leaf Gardens and the Darlington Nuclear Station and Ryerson Centre, St. Regis Chicago and 150 N. Riverside, Louis High-Speed Rail in Chicago and more
• Opportunities to collaborate with teams around the globe and growth opportunities in different areas
• Training, professional development
• Tuition reimbursement/assistance
• Competitive wages, vacation and holiday time
• Medical, dental, vision, disability and life insurance
• RRSP and DC (CAN) and 401K (U.S.)
• Lifeworks Employee Assistance Program (EAP): confidential support for you and your family (CAN)
• Educational scholarship program for dependents of regular salaried employees.
• Fertility drug coverage
• Paid Maternity Leave Top Up
• Hybrid work model for certain positions

TO APPLY, please submit a RESUME.

Canada Building Materials is an equal opportunity employer and encourages applications from all qualified persons. Accommodations throughout the hiring process are available by contacting human resources.