Customer Service Representative - Order Taker

Job Purpose (A brief overview of the purpose of the job and why it exists)

An Order Taker has the ability to apply company policies and procedures in order to correctly and diplomatically guide customer to correctly place an order of concrete.

• Takes order from customer and enters correct information into Command System.
• Sells the company and sells the value added products.
• Keeps schedule graph current.
• Obtains proper directions to job and any special circumstances.
• Responsible for on-time delivery and avoids over-booking.
• Interacts closely with customer service/sales/operations teams.

40%

10%

10%

20%

10%

10%