Dispatcher

Job Title: Dispatcher

WELCOME TO VCNA!

We are VCNA United Materials, part of Votorantim Cimentos North America (VCNA).

As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture.

With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future.

Every day, we have the chance to accomplish something new and you're invited to be part of it.

Summary/Job Scope:

Executes daily plan utilizing COMMAND dispatch in conjunction with dispatch manager achieving the highest level of customer satisfaction and maximizing productivity. Communicates directly with drivers, plant operators, and customers using landline, two-way radio, and internet-based platforms. Act independently and with general direction to carry out the plan established by the dispatch supervisor and/or dispatch manager while adhering to company policies.

Key Responsibilities:

• Accurately and timely dispatches trucks at proper rate and plant,  ensure trucks are statusing properly, that GPS is properly functioning, verifies instructions for drivers and provides general directions/jobsite references, communicates to the drivers ‘extra products’ when applicable
• Reviews upcoming loads within district to ensure accuracy and timeliness, minimizes lateness within district, modifies existing orders as determined by dispatch manager
• Assists in managing start of day and end of day, minimizing ‘slack’ time
• Assist with exceptions and re-route suggestions within district, working closely with plants and dispatch manager
• Modifies existing orders as determined by dispatch manager
• Drives district’s KPIs and compliance within district, follow best practices to meet the goals of the plants and dispatch department 
• Employ the COMMAND track dispatch software to ensure that service level, productivity and material costs are balanced in an optimal fashion across district. Consider system tuning parameters, diagnose configuration issues, and provide feedback on tuning the system.  Ensure dispatch, batch and tracking systems are used to their highest potential and employees are fully engaged.
  
  

Competencies:

 Job Knowledge: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to handle multiple tasks in a high profile and fast paced environment is required. Excellent communication skills and the ability to work a flexible schedule are required. The following skills are preferred but not required, knowledge of concrete properties and performance, knowledge of concrete placement methods, knowledge of concrete production facilities and delivery equipment and knowledge of the Western NY region.

Problem-Solving: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Requirements:

• Prior experience in Dispatch in a relevant industry
• HS Diploma or GED Equivalent
• Existing CDL helpful but not required
• Valid Driver’s License required
• Knowledge of DOT rules and regulations preferred

Language Skills:

Ability to read, ability to write reports and business correspondence. 

Mathematical Skills:

Basic math skills required

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office, Excel and Outlook. Knowledge of COMMAND track software package is preferred.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role involves:

• Infrequent exposure to unpleasant/disagreeable conditions e.g. minor conditions of dust, dirt, noise, odors, inclement weather etc.
• Work activities involve a frequent need to concentrate on a variety of sensory inputs for lengthy durations of time requiring diligence and attention to interpret effectively.
• Frequent exposure with noticeable mental stress e.g. competing deadlines, angry clients, etc.

Note:

• This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor.

WHAT'S IN IT FOR YOU?

Being part of VCNA is being part of building famous landmarks such as Toronto's CN Tower, Roy Thompson Hall, Maple Leaf Gardens and the Darlington Nuclear Station and Ryerson Centre, St. Regis Chicago and 150 N. Riverside, Louis High-Speed Rail in Chicago and more

• Opportunities to collaborate with teams around the globe and growth opportunities in different areas
• Training, professional development

Salary Range: $ 64,500-$75,000 annually

OUR PEOPLE

We care about people - all people. At VCNA, we take safety, health and wellness seriously. We're dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product. Safety first -and always!

Our VC Way reflects who we are, inspiring us to unite our culture and be our best: Our Way of Being: ethical and respectful, Our Way of Working: together with excellence and Our Way of Thriving: with the courage to transform.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status - a workplace where you can express your individuality and be your best self!