Dispatch Manager

WELCOME TO VCNA!

We are currently searching for a Dispatch Manager.

We are United Materials, part of Votorantim Cimentos North America (VCNA).

As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture.

With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future.

Every day, we have the chance to accomplish something new, and you're invited to be part of it.

Summary/Job Scope:

The Dispatch Manager for the ready-mix business is responsible for overseeing all dispatching activities, ensuring timely and efficient delivery of ready-mix concrete to customers. This role requires managing a team of dispatchers, coordinating with drivers, plant operators, and other departments to optimize delivery schedules, manage fleet resources, and maintain excellent customer service standards. The Dispatch Manager will play a key role in improving operational efficiency, reducing delivery delays, and ensuring compliance with safety and regulatory requirements.

Key Responsibilities:

Dispatch Operations Management:

• Oversee the daily dispatch operations, ensuring that orders are processed efficiently and that deliveries are scheduled and executed on time.
• Manage the dispatching team to ensure they effectively schedule deliveries, monitor progress, and resolve issues that may arise during the delivery process.
• Develop and implement strategies to optimize delivery routes, reduce fuel costs, and improve delivery efficiency while ensuring that customer requirements are met.
• Coordinate with ready-mix plant teams to ensure that production schedules are aligned with customer demand and delivery commitments.

Team Leadership & Supervision:

• Lead, train, and supervise the dispatch team, ensuring they understand and adhere to company policies, safety regulations, and best practices.
• Provide coaching and mentorship to dispatchers, helping them to improve their skills in scheduling, communication, and customer service.
• Conduct regular performance reviews for dispatch team members and provide constructive feedback to improve overall team performance.

Fleet Management & Logistics:

• Monitor the fleet’s availability, vehicle maintenance schedules, and driver hours to ensure optimal resource allocation for deliveries.
• Collaborate with the maintenance team to schedule regular maintenance and repairs, ensuring that vehicles are in good working condition and compliant with safety regulations.
• Ensure that drivers are fully informed of delivery schedules, changes, and any special requirements for each delivery.

Customer Service & Communication:

• Act as the primary point of contact for customers regarding delivery schedules, issues, and any special requests.
• Resolve customer complaints or issues related to delivery delays, product quality, or service, ensuring that the company maintains a high level of customer satisfaction.
• Work closely with the sales and customer service teams to ensure smooth coordination and that customer expectations are met.

Safety and Compliance:

• Ensure that all dispatch operations adhere to safety regulations and industry standards, including those related to driver safety, vehicle maintenance, and environmental considerations.
• Promote a culture of safety and compliance within the dispatch team, ensuring that all employees follow company policies, including safety guidelines for on-site deliveries and vehicle operations.
• Maintain up-to-date records of driver logs, delivery tickets, and other required documentation for compliance and audit purposes.

Reporting & Data Analysis:

• Track key performance indicators (KPIs) related to dispatch operations, such as delivery times, fleet utilization, customer satisfaction, and cost efficiency.
• Generate regular reports for management, highlighting operational performance, challenges, and opportunities for improvement.
• Use data and analytics to identify trends in dispatch performance, uncover inefficiencies, and implement corrective actions as necessary.

Cost Control and Budget Management:

• Develop and manage the dispatch budget, ensuring that expenses related to transportation, fleet maintenance, and personnel are controlled.
• Implement strategies to reduce transportation costs, including optimizing delivery routes, reducing empty miles, and improving fleet utilization.
• Review and analyze operational costs, suggesting areas for cost reduction and efficiency improvements.

Qualifications and Competencies:

• Bachelor's degree in Business Administration/Logistics or equivalent experience.
• Minimum of five (5) years of relevant work experience, preferably in the construction materials industry. 
• Valid Clean Driver’s License required
• Knowledge of DOT rules and regulation preferred
• Creates processes necessary to achieve organizational goals. Organizes people and activities effectively. Utilizes internal metrics to effectively track progress completion. Seeks opportunities for synergy and integration. Simplifies complex processes. Uses resources efficiently.
• Actively employs analysis and synthesis skills
• Excellent communication skills required.
• Ability to deliver various presentations
• Keen attention to detail
• Ability to coach employees and influence positive behaviors to promote a safety-first, employee driven safety culture.
• Competent in utilizing Microsoft office and other software. Familiarity with data visualization software, such as Power BI, and strong excel skills are considered an asset.

Physical Demands:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role involves-  Moderate-intermediate positions of moderate physical activity, e.g., sitting in one place, standing, walking, sustained keyboarding, working in awkward or constrained physical positions or confined/restricted space for up to 50% of the work day.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves:

Infrequent exposure to unpleasant/disagreeable conditions e.g. minor conditions of dust, dirt, noise, odors, inclement weather etc..

Work activities involve a frequent need to concentrate on a variety of sensory inputs for lengthy durations of time requiring diligence and attention to interpret effectively.

Frequent exposure with noticeable mental stress e.g. competing deadlines, angry clients, etc..

NOTE:

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.  Employees may be required to perform any other job-related instructions as requested by their supervisor.

WHAT'S IN IT FOR YOU?

Being part of VCNA is being part of building famous landmarks such as Toronto's CN Tower, Roy Thompson Hall, Maple Leaf Gardens and the Darlington Nuclear Station and Ryerson Centre, St. Regis Chicago and 150 N. Riverside, Louis High-Speed Rail in Chicago and more

• Opportunities to collaborate with teams around the globe and growth opportunities in different areas
• Training, professional development
• Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA
• Tuition reimbursement/assistance
• Competitive wages, vacation and holiday time
• Medical, dental, vision, disability and life insurance
• 401K
• Employee Assistance Program (EAP)
• Educational scholarship program for dependents of regular salaried employees.
• Fertility drug coverage

Salary Range: $ 85,000-105,000/year

This posting is for a vacant position.

OUR PEOPLE

We care about people - all people. At VCNA, we take safety, health and wellness seriously. We're dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product. Safety first -and always!

Our VC Way reflects who we are, inspiring us to unite our culture and be our best: Our Way of Being: ethical and respectful, Our Way of Working: together with excellence and Our Way of Thriving: with the courage to transform.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status - a workplace where you can express your individuality and be your best self!