Customer Service Representative - Seasonal

WELCOME TO VCNA!

We are VCNA Prairie, part of Votorantim Cimentos North America (VCNA).

As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture.

With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future.

Every day, we have the chance to accomplish something new and you're invited to be part of it.

Summary/Job Scope: The Customer Service Representative provides prompt, professional service to customers while coordinating product availability and delivery logistics. This role ensures a smooth customer experience by effectively managing orders, resolving issues and communicating across teams.

Key Responsibilities:

• Respond to incoming customer calls in a timely and courteous manner
• Accurately enter and process customer orders in the system
• Coordinate delivery schedules based on customer needs and fleet capacity
• Resolve customer inquiries and issues efficiently and professionally
• Maintain clear communication with internal teams regarding order status and logistics

Qualifications:

• High School Diploma or equivalent required
• 1–2 years of customer service or related experience, or equivalent combination of education and experience
• Strong interpersonal and communication skills
• Ability to read and interpret technical procedures
• Effective written communication skills, including report writing
• Comfort presenting information and responding to questions from customers, managers and the general public
• Bilingual (Spanish) preferred
• Ability to apply concepts such as fractions, percentages, ratios and proportions to everyday business situations. 

Seasonal Assignment Details: This seasonal position typically runs through late fall (November) and resumes around April or May each year, depending on operational needs and business demand.

Note:

• This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor.

Salary Range: $20/hr to $22/hr

This posting is for a vacant position.

OUR PEOPLE

We care about people - all people. At VCNA, we take safety, health and wellness seriously. We're dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product. Safety first -and always!

Our VC Way reflects who we are, inspiring us to unite our culture and be our best: Our Way of Being: ethical and respectful, Our Way of Working: together with excellence and Our Way of Thriving: with the courage to transform.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status - a workplace where you can express your individuality and be your best self!